Track Your Tea Order

Use the shipping confirmation for the order you placed. Tracking becomes available when a shipment has been arranged and the carrier has received or scanned it.

In this guide

Find your shipment details

Look for a shipping confirmation from The Tea Pure in your inbox and spam folder.
Open the tracking link in that message. An order confirmation alone does not mean the parcel has shipped.
If you have a store account, view your account and orders for available order information.

A carefully packed parcel — Keep the packaging when asking about an order.

No update or no tracking link?

Email info@theteapure.com with your order number and the email used at checkout. Tell us whether you are waiting for dispatch, a carrier update or a delivered parcel you cannot find. Do not include card numbers, passwords or payment security codes.