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Tea orders
Tea is checked and packed before dispatch. Processing times exclude weekends and public holidays and can be affected by exceptionally busy periods.
Shipping & Delivery
From our tea shelves to your door
We ship The Tea Pure orders to customers in multiple international markets. This guide explains how orders are prepared, typical delivery times, tracking, customs, packaging and what to do when a shipment does not arrive as expected.
Up to 7 business days Typical order preparation window
Economy & express Options vary by destination and order
Tracking available Shipment details are provided when supported
Before Dispatch
Order processing time
Most orders are prepared, checked and packed for dispatch within up to 7 business days after payment confirmation. Some orders may leave sooner, while complex, high-volume or special-handling orders can require additional preparation time.
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Teaware & mixed orders
Fragile teaware and mixed tea-and-teaware orders may require additional protective packing and can take slightly longer to prepare.
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Regional inventory
Selected products may occasionally be fulfilled from regional inventory when available. Dispatch location and timing can therefore differ between orders.
Processing time is separate from transit time. Delivery estimates begin after the parcel has been handed to the shipping carrier.
International Delivery
Shipping methods & typical transit times
Economy and express services may be offered depending on the destination, parcel size, order value and carrier availability. Shipping charges and the options available for your order are shown during checkout whenever applicable.
| Destination | Economy shipping | Express shipping | Shipping fee |
|---|---|---|---|
| Continental USA | Approx. 7–25 business days after dispatch | Approx. 8–15 business days after dispatch | Calculated at checkout |
| Canada | Approx. 15–28 business days after dispatch | Approx. 8–15 business days after dispatch | Calculated at checkout |
| UK & selected EU destinations | Approx. 10–15 business days after dispatch | Approx. 4–6 business days after dispatch | Calculated at checkout |
| Other destinations | Delivery options and estimated times vary by country and available shipping route. | Shown at checkout when available | |
Delivery windows are estimates rather than guaranteed arrival dates. Customs processing, weather, peak-season congestion, flight capacity, local postal operations and other circumstances outside our control can affect transit time.
International Orders
Customs duties, import taxes & VAT
Cross-border orders may be subject to duties, import taxes, VAT or other charges under the rules of the destination country or region. How these charges are handled can vary by market and shipping method.
If charges are collected at checkout
Applicable duties or taxes collected by our checkout will be displayed as part of the order total before you complete payment.
If charges are not collected at checkout
Customs authorities, postal operators or the delivery carrier may request payment from the recipient before or upon delivery.
We prepare customs information based on the order and product details available to us. Customs authorities retain the right to assess an international shipment according to their own rules, and additional documentation or payment may occasionally be requested.
Packed With Care
Protecting tea and teaware in transit
Tea is sensitive to moisture, unwanted odors and rough handling. We therefore use protective inner packaging appropriate to the product and prepare each parcel with international transportation in mind.
- Tea is packed in sealed protective packaging suitable for storage and transportation.
- Fragile teaware receives additional cushioning and protective packing where appropriate.
- We aim to avoid unnecessary packaging and use recyclable outer materials where practical.
- Packing methods can vary according to the item, destination and shipping service.
After Dispatch
Tracking & delivery issues
When tracking is available for your shipping service, shipment details are normally sent after dispatch. Tracking scans can occasionally take time to appear, particularly while parcels move between international and local carrier networks.
Tracking has not updated
Short gaps between tracking scans are common in international transit. If tracking remains unchanged for an unusually long period or your parcel is significantly beyond its estimated delivery window, contact us with your order number.
Possible loss or serious transit damage
We can review the shipment information and, where appropriate, contact the carrier or open a shipping inquiry. The available resolution will depend on the circumstances and the information confirmed during the review.
After Delivery
Damaged, incorrect or quality-related items
If your parcel arrives with damaged teaware, an incorrect item, a missing item or a possible tea quality concern, please keep the product and packaging while we review the situation.
Please do not send an international return before receiving instructions from us. Photos of the product, parcel, shipping label and packaging can help us determine the appropriate next step.
Customer Support & After-SalesShipping Help
Shipping & delivery FAQ
My package is being held by customs. What should I do?
International shipments can occasionally require additional customs processing. If customs or the carrier requests payment or documentation, follow the instructions in their official notice. If you need order or commercial invoice information from us, contact our support team and we will provide the information available for your shipment.
Can I change my delivery address after ordering?
Contact us as soon as possible with your order number and the corrected address. We may be able to update an order that has not yet entered dispatch, but address changes cannot be guaranteed once a parcel has been handed to the carrier.
Do you ship to P.O. Boxes or APO/FPO addresses?
Availability depends on the destination and the carriers offered for that order. Some postal services can accept these addresses, while many express couriers require a physical street address. If your address is not supported by an available shipping method, we may contact you for an alternative delivery address.
What happens if my package appears to be lost?
Contact us if the parcel is significantly beyond its expected delivery window or tracking has stopped for an unusually long period. We will review the shipment and may open an inquiry with the carrier. Depending on the findings and circumstances, an appropriate resolution may include reshipment, refund or another solution.
Why isn't my tracking number updating?
Tracking can pause while a parcel is moving between countries, waiting for transport, undergoing customs processing or being transferred to a local delivery partner. A temporary gap does not necessarily mean the parcel is lost. If the status remains unchanged for an extended period, contact us with your order number.
Are delivery dates guaranteed?
No. Delivery windows are estimates based on the shipping service and typical transit conditions. Customs, weather, carrier delays, public holidays and other factors outside our direct control can affect the final delivery date.
Shipping services, carrier availability, delivery estimates and customs arrangements can change over time. The shipping options, charges and information presented for your specific order at checkout take precedence where they differ from the general guidance on this page.
Ask our tea team
We're here to help with any questions about our teas.