Shipping & Delivery

• Fulfillment Time: We understand your eagerness to try our premium teas. All orders are typically processed, securely packed, and handed over to the carrier within 7 business days after payment confirmation (excluding weekends, holidays, and major promotional events).
• Local Warehousing: If you are in a region where we have local inventory (e.g., the US or Europe), the processing time is reduced to 5 business days.
• ⚠️ Note: Chinese teaware (such as Yixing clay teapots and porcelain cups) requires additional careful shockproof packaging. Such orders may take an extra 2 business days to process.

Shipping Methods, Time, and Fees

📍 North America (USA & Canada)

📍 Europe (UK & EU Countries)

Customs Duties and VAT

⚠️ Customs Duties / VAT Policy: The amount you pay at checkout covers only the product price and the shipping fees we collect. Due to international cross-border logistics, your package may be subject to random customs inspections and the imposition of import duties (Duty) or Value Added Tax (VAT) by the destination country’s customs authorities. Such fees are determined solely by the customs office of your country and are the sole responsibility of the recipient. While we declare the goods accurately to facilitate customs clearance, we cannot pre-pay or exempt these charges on your behalf.

Packaging - Sustainability & Safety

• Safe Transit: Chinese tea is highly sensitive to moisture and odors. Before shipping, all our tea leaves are sealed in high-barrier, moisture-proof aluminum foil bags equipped. Teaware is thoroughly protected for 360° shock absorption.
• Eco-Consciousness: All the outer cartons we use are made from 100% recycled materials. After unboxing, please remember to recycle the boxes in your local recycling stream.

Tracking & Order Anomalies

Get Your Tracking Number: Once your package is dispatched, you will receive a shipping confirmation email containing the carrier's tracking number and a direct link. You can also view this information in the "Order Details" section of your account.

Handling Delivery Anomalies:

• Exceeding estimated time: If your package has not been updated or delivered past the estimated time, please reach out to our support team immediately. We will contact the carrier on your behalf to conduct a trace investigation.
• Damage or loss: In the unfortunate event of severe damage or loss during transit, we will initiate a claim with the shipping carrier, and we will offer you either a replacement or a full refund (subject to the final verification from the carrier).

Damaged, Wrong Items, or Quality Issues

Please note: This Shipping Policy page only covers the physical transit of your package. For any issues that occur after delivery, please refer to our Customer Support Center.

If you receive a package with broken teaware, damaged packaging, spoiled tea, or the wrong items, please do not return the package to us.

• International return shipping costs are extremely high, and we kindly ask you to keep the package and take clear photos of the damaged or incorrect items.
• Please submit a return/refund request directly via our Customer Support & After-Sales Center . We will review your photos and process the refund or replacement efficiently without requiring you to pay for expensive international return shipping.

FAQs

 1. My package is stuck in customs. What should I do?

Customs clearance is a standard procedure for all international orders. While the vast majority of packages clear swiftly, random inspections can cause delays of several days. We declare all shipments with the accurate commercial value. If customs authorities require you to pay import duties or provide additional documentation, they will typically send you a notification via email or SMS. Please follow their instructions to facilitate the release of your package. If you are unsure how to proceed, feel free to contact us, and we will provide you with the necessary custom invoice documents.

2. Can I change my shipping address after I place the order?

Yes, you can request an address change as long as your order is still in the "Processing" status and has not yet been shipped. Please contact our customer support team immediately with your order number and the new shipping address. Unfortunately, once the package has been handed over to the courier, we are unable to intercept or redirect it. We will have to wait for the package to be returned to us to reship it.

3. Do you ship to P.O. Boxes or APO/FPO addresses?

Yes, we can ship to P.O. Boxes and APO/FPO addresses, but exclusively via ourEco Small Packetshipping option. Please be aware that our international Express Couriers (FedEx/UPS/DHL) are unable to deliver to these postal addresses. If you choose Express at checkout, our system will prompt you to provide a physical street address for delivery.

4. What if my package is lost during transit?

We take lost packages very seriously. If the tracking information does not update for an extended period and the carrier confirms the package has been lost, we will work with you to resolve the issue. We will either ship you a brand-new replacement order at no charge or issue a full refund (including the product cost) once the carrier's investigation is complete. Please rest assured we will assist you through every step of the claims process.

5. Why isn’t my tracking number updating?

It is completely normal for international tracking to stall for 2 to 5 business days. This usually happens when the package is in transit between countries, awaiting a flight, or being transferred from the international courier to your local postal service for final delivery (especially for Eco Small Packets). We recommend checking the tracking again after 3-4 days. If the tracking status remains unchanged for more than 7 consecutive business days, please send us your order number. We will contact the carrier's logistics department to manually verify the package's location for you.