We ship to many international destinations. Available shipping methods depend on the destination, parcel and carrier services available for your order. The shipping options currently available to your address are normally shown during checkout.

If checkout does not accept your address, contact us before ordering and we can check whether another shipping arrangement may be available.

Most orders are prepared for dispatch within up to 7 business days after payment confirmation. Transit time begins after the parcel has been handed to the carrier and varies by destination and shipping service.

Customs processing, carrier congestion, weather, public holidays and local delivery conditions can also affect the final arrival date.

See our Shipping Policy for more detailed delivery guidance.

International orders may be subject to duties, import taxes, VAT or other charges depending on the destination and shipping arrangement.

If applicable charges are collected through our checkout, they will be shown before payment. Where they are not collected at checkout, customs authorities, postal operators or the carrier may request payment during import or delivery.

When tracking is available for the selected shipping service, tracking information is normally provided after your order has been dispatched.

Tracking scans can temporarily pause while an international parcel moves between carriers, countries or customs facilities. If the shipment is significantly beyond its expected delivery window, contact us with your order number.

Contact us as soon as possible with your order number and the corrected address. We may be able to update an order that is still being prepared, but changes cannot be guaranteed after a parcel has entered dispatch or been handed to the carrier.

Our standard checkout normally applies one shipping address to each order. If you need tea sent to multiple recipients, placing a separate order for each address is usually the simplest option.

For larger gifting projects or multiple-address business orders, contact us before ordering so that we can review possible arrangements.

Tea is packed in protective packaging appropriate to the product and international transportation. Loose leaf tea is generally sealed to help protect it from moisture, unwanted odors and handling during transit.

Compressed tea and fragile teaware may receive additional protective packing depending on the item and shipping method.

Because tea is a consumable product, opened tea is generally not eligible for return or exchange solely because the flavor or aroma differs from personal preference.

If the tea remains unopened, contact us before opening it. Depending on the product condition and circumstances, we can review whether any options may be available.

Keep the item and original packaging and contact us as soon as reasonably possible, preferably within 15 days of delivery.

Please include your order number and clear photos where relevant. After reviewing the information, an appropriate resolution may include replacement, full or partial refund, store credit or another solution depending on the circumstances.

See our Customer Support & After-Sales page for more information.

Please do not send an international return before receiving instructions from us.

In many situations photos and order information may be sufficient for an initial review, while some cases can require additional verification or different handling.

Stop using the tea and keep the remaining product, packaging and identifying information. Contact us with your order number, a description of the concern and clear photos if the issue can be seen visually.

We may request additional information so that the situation can be reviewed appropriately.

Payment methods available to you are displayed during checkout and can vary according to your location, checkout currency and payment-provider eligibility.

Options may include major credit or debit cards, PayPal and eligible local payment methods. Bank transfer may also be available for certain larger, wholesale or specially arranged orders.

See our Payment Methods page for details.

Local currency display and payment are available in supported markets. Always review the final currency and order total shown during checkout before completing payment.

If your payment account uses another currency, your bank or payment provider may apply its own exchange rate or transaction fees.

Yes. Enter the recipient's delivery address during checkout.

If you would like to request a short gift message or another small arrangement, contact us after ordering and we will confirm what can reasonably be prepared for that order.

Packaging varies by product, and selected teas or gift sets may already be presented in packaging suitable for gifting.

If you need a particular presentation or are preparing a larger gift order, contact us before ordering so that we can confirm available options.

Yes. We work with retailers, tea businesses, hospitality buyers, corporate gifting projects and customers interested in private label or bulk Chinese tea.

Minimum quantities, samples, packaging and pricing depend on the project rather than following one fixed programme.

Visit our Wholesale & Private Label page to learn more.

Our range focuses on established Chinese tea-producing regions, including areas in Yunnan, Fujian, Guangdong, Guangxi and other provinces associated with traditional tea production.

Origin and producer information varies by tea. The individual product page is the best place to check the source, tea type, harvest or production information available for a specific product.

Ingredients vary by product. Many teas in our range are single-ingredient tea leaves, while scented, floral or blended teas may include flowers or other ingredients.

Always check the ingredient information on the specific product page or packaging, particularly if you have allergies or dietary requirements.

We evaluate teas for factors including origin, condition, appearance, aroma, cup character and suitability for sale, while working with supply partners to maintain relevant product and quality information.

If you require a specific laboratory report, specification, pesticide-residue document or compliance certificate for a particular product or destination, contact us before ordering so that we can confirm what documentation is available for that tea.

Different teas age differently. Fresh green teas and many highly aromatic teas are generally valued for freshness, while certain Pu-erh teas, dark teas and some white teas can develop over time when produced and stored appropriately.

Follow the date and storage information supplied with the specific product rather than assuming that every tea improves indefinitely with age.

For most teas, protect them from moisture, direct light, excessive heat and strong odors. Loose tea should normally remain well sealed unless it is specifically intended for a different style of storage or aging.

Storage requirements vary by tea type. Some fresh teas can benefit from carefully controlled cool storage, while Pu-erh and other teas intended for aging require different conditions.

Use a tea pick or suitable tea knife carefully from the side of the compressed tea, following the natural layers rather than forcing the tool straight down through the centre.

Work slowly, keep the tool pointed away from your hands and loosen small intact sections rather than crushing the leaves into powder.

Many pure teas naturally contain only tea leaves, but the complete ingredient profile can differ for floral, blended or specially prepared products.

If vegan, gluten-free or allergen status is important for you, check the specific product information or contact us before ordering so that we can confirm the available information for that tea.

Caffeine content can vary significantly between teas. Cultivar, leaf material, growing conditions, processing, leaf quantity, water temperature and infusion time can all affect the amount of caffeine in the brewed cup.

Any caffeine level presented on a product page should therefore be treated as general guidance unless a specific laboratory measurement is stated.

Our roots are in Guangzhou, China, where Ruifeng Hao maintains a physical tea presence connected with the wider tea business and culture behind The Tea Pure.

If you are planning a visit, we recommend contacting us beforehand so that current visiting arrangements can be confirmed.

Learn more on our About The Tea Pure page.

We are open to conversations with suitable retailers, distributors, tea businesses and other partners interested in Chinese tea.

Tell us about your business, market and the type of cooperation you are considering at info@theteapure.com .

Email info@theteapure.com . We aim to reply within one business day whenever possible.

If your message concerns an existing order, include your order number so that we can review it more efficiently.

Use the unsubscribe link included at the bottom of our marketing emails.

Transactional messages related to an order, payment, shipping or customer-service issue may still be sent when necessary to complete or support your purchase.