Notes for your next cup
Contact The Tea Pure
Tell us which tea or order you are asking about. A product name, a destination and one clear question help us get to the useful details.
Choosing a tea
Email info@theteapure.com or use the contact form on this page. Include the product link and tell us whether you want help with flavour, preparation, ingredients, pack contents or teaware dimensions.
If you are choosing between two teas, share one flavour you already enjoy and the vessel you use. The tea finder and selection enquiry guide can help you put that into words.
An existing order
Include your order number, the email used at checkout and the item name. For a parcel question, tell us the last tracking update you can see. For damage, keep the packaging and include clear photographs of the outer box, protective packing and affected item.
Use order tracking help for shipment updates and after-sales support for an item issue. Do not include card numbers, security codes or passwords.
Wholesale, hospitality and custom gifts
Tell us the business use, destination, tea styles, approximate quantities and packaging requirements. If there is a deadline, state it at the start. Availability, samples, minimum quantities and lead time are confirmed for the project in a quote.
The wholesale guide lists a useful brief. Sending an enquiry does not commit you to a bulk order.
Where we are based
The Tea Pure is based in Guangzhou, China. Product and order enquiries can be sent through this page. For a return, contact us first and wait for the instructions that apply to the order; general contact details are not return authorisation.
Before placing a time-sensitive order, read shipping and delivery. General ordering questions are collected in the tea and order FAQs.
